Select a section below to jump to your specific issue:
Come back to the top at any point by using the up arrow at the bottom right of your screen.
Select a section below to jump to your specific issue:
Come back to the top at any point by using the up arrow at the bottom right of your screen.
Every EYE HORTILUX lamp is started prior to packaging to make sure they will work for you after purchasing. If a new lamp does not work, chances are that something else is not working correctly.
It could be line voltage, lamp, and/or ballast related.
Many people think the lamp is supposed to be compatible with the ballast. In reality, it is the other way around. The ballasts must be compatible with the lamp. Visit our education section to learn more about what lamp/ballast compatibility is.
Potential signs of lamp/ballast compatibility include:
Troubleshooting lamp/ballast compatibility:
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.