All EYE HORTILUX Product Warranties

All warranty claims must be directed to the retail store where the EYE HORTILUX product was purchased.

 

EYE HORTILUX Grow Lamps
1-year warranty from the date of purchase
EYE Lighting International of North America (“EYE Lighting”) warrants HORTILUX lamps to be free from defects in material and workmanshipfor period of one (1) year from the original date of purchase provided that such lamps are operated on ballasts and luminaries that meet all applicable ANSI specifications or, where no ANSI specifications exist, Iwasaki Electric and EYE Lighting specification. All warranty claims must be directed to the retail store where the EYE HORTILUX product was purchased.

EYE HORTILUX e-Ballasts
3-year warranty from the date of purchase
EYE Lighting International of North America (“EYE Lighting”) warrants HORTILUX e-Ballasts to be free from defects in material and workmanship for period of three (3) years from the original date of purchase provided that such e-ballasts are operated to Iwasaki Electric and EYE Lighting specifications as written on the Installation Instruction Sheet within the ballast packaging. All warranty claims must be directed to the retail store where the EYE HORTILUX product was purchased.

EYE HORTILUX HID Grow Light Systems
3-year limited warranty from the date of purchase
EYE Lighting International of North America (“EYE Lighting”) warrants the EYE HORTILUX system to be free of defects in material and workmanship if used under normal operating conditions for period of three (3) years from the original date of purchase. If the product shows any defects within this period and that defect is not due to user error or improper use, EYE Lighting shall, at its discretion, either replace or repair the system using suitable new or reconditioned parts. All warranty claims must be directed to the retail store where the EYE HORTILUX product was purchased.

EYE HORTILUX LED Grow Light Systems
3-year limited warranty from the date of purchase
EYE Lighting International of North America (“EYE Lighting”) warrants HORTILUX LED Grow Light Systems to be free from defects in material and workmanship during the period ending three (3) years from the original date of purchase. LEDs are guaranteed to maintain 90% or better light output for those three (3) years during normal operation. All warranty claims must be directed to the retail store where the EYE HORTILUX product was purchased.

EYE HORTILUX Controller
2-year limited warranty from the date of purchase
EYE Lighting International of North America (“EYE Lighting”) warrants the mechanical and electronic components of the EYE HORTILUX controllers to be free from defects in material and workmanship during the period ending two (2) years from the original date of purchase provided that such controllers are operated under normal operating conditions. If the product shows any defects within this period and that defect is not due to user error or improper use, EYE Lighting shall, at its discretion, either replace or repair the system using suitable new or reconditioned parts. All warranty claims must be directed to the retail store where the EYE HORTILUX product was purchased.

LIMITATION OF LIABILITY
The warranty and remedies set forth herein are in lieu of any and all other warranties express or implied, including any warranty of merchantability or fitness for a particular purpose. In the event of a breach of warranty, EYE Lighting International of North America (“EYE Lighting”) shall, in its sole discretion, repair or replace the non-conforming product or refund the purchase price within a reasonable time. EYE Lighting shall not be obligated or liable for any indirect, consequential, or incidental damages for breach of this or any other warranty, express or implied, or for any claim based on contract, tort, or any other legal theory. In no event shall EYE Lighting’s liability exceed the purchase price of the product.

 

EYE HORTILUX® NH940B/HTL/EN Lamp Performance Warranty Clarification
We made improvements to the NH940 lamp in 2018 to reduce the variance of color shift. Lamps manufactured after August 2018 have an additional Performance Warranty that is unique to the horticulture industry, provided they are operated on an ANSI M47 ballast. These lamps were designed at 2100 Kelvin and anticipated to be used for two grows or 2,160 hours. We allow a +/- 10% variation in color temperature for this lamp which should not have any negative impact on the plant or crop.

In the unlikely event that you experience a color shift higher than 2310 Kelvin prior to 2,160 hours in use, please notify our customer service/technical support department.